Frequently Asked Questions

A dedicated Memory Collect site provides a way to honor someone who 1) has passed away, 2) celebrating a significant life event, or 3) simply anyone you want to know how valued they are. Each memory site includes your chosen questions where participants can easily provide their personal experiences, thoughts, feelings regarding the honoree. Each site also allows the participant to upload their own pictures and videos.

Memories fade. People forget. Life goes on. But, with Memory Collect you can capture memories through our streamlined approach and consolidated platform to keep memories alive for years to come.

Go ahead, add website builder to your resume because building a website has never been easier. You can even create your site on your phone! All you need is a person (or reason) to celebrate, at least one high-res photo (preferably horizontal), and a list of email addresses you will use to invite friends/family to participate.

Creating a dedicated Memory Collect site is EASY. Simply follow three easy steps:

• Create:
  1. Enter the first/last name of the person who is being celebrated
  2. Select what you are celebrating by clicking on the appropriate life event icon
  3. Choose your website template and start populating your site with text and one large photo (horizontal works best). To insert text simply click on the orange pencil icon to select the text field and start typing. When uploading your photo, please upload one of the following file types: .gif, .jpeg, .jpg, .png. The size limit for your image should not exceed 10 MB. If you receive an error message, check the size of your file, and reduce it using your image editor before trying to upload it again.
  4. Next, choose a color scheme. The designer-made templates are perfect as is, but if you want to further customize your site with different fonts and/or colors we’ve provided a handful of pre-selected themes for you to apply with a click of a button.
  5. Now, it’s time to choose the questions you want your participants to answer. Everybody has a story to tell…select up to seven questions from the dropdown list or ask your own.
  6. For your convenience, we auto assign a website URL/name that’s unique and short. If you’d like to personalize it further, simply click in the box and type your own website name (E.G. RememberingShelley, Brits21stBday, TomRetires2023…). These custom URLs are first come first serve, so if you do choose to personalize, don’t forget to click the orange “link” button to make sure the site name is available.
  7. Define your site settings. Our gift to you includes one complimentary month of hosting with the following settings:
     1. 1GB Free Storage (you can purchase more as needed)
     2. Allow Photos (ability for participants to upload photos)
  8.  Make Site Private (your site will only be visible by people you invite to participate)
  9. Allow Videos (ability for participants to upload videos)
  10. Hide from Search Engines (site will not be searchable from internet browsers)
  11. Optional: Include third-party charitable donation or gift registry (define a charitable website and add a button for donations to your published site)
      

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      Click the orange switch next to each option to turn settings off/on. Retain, expand, or add multiple custom sites after 30 days for just $9/mo. Cancel anytime.

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  12. Preview your site. At the top of this page, you’ll see a “proof” of your site. Take the opportunity to read each text box and ensure your photo looks correct. Feel free to make minor updates as required. DO NOT CLICK the back button in your browser as it will not save the information you’ve added until you’ve clicked the “SAVE STORY + CREATE ACCOUNT” button at the bottom of this page. Don’t worry, once you’ve created an account, you’ll be able to change your pre-defined site settings, change your site template, and/or revise your questions in your MY SITES dashboard.
  13. Add your story/intro message, answer the questions you defined and add your memories via photos and videos.
  14. Click “Save Story + Create Account” button to save your work and create an account.

• Collect: Invite people (via email) to participate to collect their memories, photos and videos. The invite icon can be found on your MY SITES dashboard and is located next to your site name.
• Share: Once you’ve collected all your memories, share the completed website link via email, social media and/or order a printed book.

If you have forgotten your password, go to Login page and click “Reset Password.” Enter the email address you used to sign up and we will email instructions to reset your password. If you do not remember the email address or still have problems, please contact us at support@memorycollect.com.

Memory Collect believes in celebrating people and “PAYING IT FORWARD” – as such, your first 30 days is a complimentary gift. After 30 days, you may continue to preserve your site for $9/month. If your financial situation impedes your ability to utilize Memory Collect, or you (or your honoree) is active military, you may provide a written request to support@memorycollect.com for possible continued complimentary funding from Memory Collect. If you choose to cancel your membership, you will have access to the Memory Collect platform until the day your next membership payment was due to be billed.

You can cancel your Memory Collect membership at any time. If you would like to cancel your membership, please follow the steps below.

• While logged in to Memory Collect, click My Profile icon from the top header menu
• You will find a ‘Cancel Membership’ link under your membership summary, click the link
• Follow the instructions

You will have access to the Memory Collect platform until the day your next membership payment was due to be billed. After you’ve cancelled your membership, all collected memories and images will be lost. If you cancel a membership that you started at a promotional price you will not be able to resubscribe at the discounted rate, should you decide to renew.

We’re sorry to see you leave Memory Collect. May your future hold many more precious memories.

Between now and the day your next membership payment was due:

• your current membership will still be valid
• you can continue saving photos/content/order a book
• there will not be any refunds

After your membership expires:

• your payment method will no longer be charged unless you resubscribe
• you will not be able to view/download any items or content from sites
• you will not be able to create new sites
• if you resubscribe, you will be charged a new membership price (whatever the latest is at the time)

Yes, we believe in privacy; however, you may choose to make your site available for public access or share it to social media sites.

Yes. With Memory Collect, you can easily share your completed site on Facebook, Twitter, Instagram and LinkedIn. Simply click on the appropriate social media icon on the SHARE page. Or, copy/paste the unique website address via the SHARE screen and paste it into the medium of your choice. PLEASE NOTE: Do not use this feature to ask Participants to share their stories. Instead, please use the “INVITE” feature.

By creating your own Memory Collect site, you get to choose what the URL is. An example URL is “www.memorycollect.com/yournameofsite” where “yournameofsite” is whatever you choose it to be. Note: “www.memorycollect.com/” will always be precede your chosen site name.

No.  There is no cost to friends or family to contribute to your site; however, they will need to set-up a login and password for their account.

Yes. Participants will need to create an account so they can contribute to the host’s site. The Participants only need to provide first name, last name, email address, user name and password. We will NOT sell or use your Participants’ email addresses for any reason. (See privacy policy.)

A Memory Collect website will remain active for 30 days after the initial sign-up unless you choose to keep it active beyond 30 days for $9/mo. The site will remain intact for as long as your membership is active.

Yes and no. Hosts have complete control over their websites. Host can delete Participants’ messages; however, they are not allowed to edit them. If a Participant’s post needs to be revised, the Host must reach out to the Participant directly.

Yes, provided the Host has selected that as an option when they create the site. All photos will be visible in the Photo Gallery and Participants will be able to view them individually.

Yes. Each photo should be under 10 MB. Videos must be under 70 MB.

Our templates are designed to be used and viewed on multiple devices, and in some cases our algorithm may affect the way an image is cropped. To ensure your images are compatible with multiple devices, horizontal images that are 2500 pixels wide work best. Our main image placeholder is set to fill the browser width and any image smaller that that might get cut off or appear blurry.

What happens if I don’t have a landscape photo? Portrait photos will also work, but the visual style (such as drop shadow or torn edge) within the template will not be applied. It’s worth mentioning that portrait photos will not fill the entire width of the screen because doing so would push the rest of the content too far down on the screen and the Participants would have to scroll to see contributed stories.

Any image larger than 10 megabytes (MB) in size can dramatically impact your website speed. Smaller images (up to 2 megabytes in size) are better in most cases. If you’re running into file size issues, we recommend using Adobe’s free resizing tool to adjust sizing and/or file size. Additionally, you can always search Google for “free photo resizing tool” to access additional online resources. Or, use a tool already installed on your desktop computer (such as Photos on the PC) to quickly reduce images without a lengthy online search. Every system is differently, but the basic steps might include: Right click on image > Select “Open with Photos” > Click the “…” button located in the app’s top-right corner > Select “Resize” from the drop-down menu > Make sure to always click the box next to “Maintain Aspect Ratio” > Click “Save Resized Copy” > Preview results. If you’re still running into issues with the image height being cut off, you may want to manually crop the photo from top to bottom leaving the width in place. This will ensure the subject of your photo is contained within the center of the image and will likely result in better placement on the template.

Our recommendation would be to use Adobe Express, a free online resizing tool for images and video. But you can always search Google for “photo or video compression” to access additional free online resources.

You can invite an unlimited number of Participants as long as they have a valid email address.

So, your Participants are not receiving invitation emails sent via the INVITE screen? No worries! Let’s check a few things:

• You must make sure the list of email addresses you add to the “Choose Your Contributors” section are separated by commas. Failure to do so may result in ALL emails not being sent—not just the ones that are not separated by comma. If you are unsure what was originally entered, you may need to re-invite all Participants by clicking on the “REINVITE” button.
• Depending on your Participant’s email account settings, our emails may be auto-routing to their junk or spam folders. It may be best for you to ask them to check these folders if they are not receiving email notifications from you/us. Please note that all emails regarding the customized website to which they were invited to participate will come from “Memory Collect” (sender name) and not the host’s email address.
• To further ensure the delivery of Memory Collect emails, please add our server email address – info@memorycollect.com and no-reply@memorycollect.com to your email address’s “Safe List”, and make sure that address is not a blocked contact.

If you feel a message that has been posted is offensive, please contact the website Host. It is the responsibility of the Host to manage the website and users.

If the Host does not remove the offensive message or image, you can report it to the Memory Collect support staff at reportabuse@memorycollect.com.

Our gift to you includes one complimentary month of hosting. That means for the first 30 days your memories are on us! After 30 days, you’ll be asked to purchase a membership to Memory Collect starting at just $9/mo. That’s a pretty economical gift if you ask us!

In order to protect your data and enhance our security, Memory Collect is introducing new photo storage policies.

Free Accounts (1 GB – first 30 days)
You can store up to 1 GB of media (photos, videos, and shared memories) on your site(s) for 30 days. If you do not retain or expand your membership within 30 days, we will delete all media (photos, videos, shared memories, and sites) older than 60 days on the first of each month.

Paid Accounts (1 GB – 31+ days until you cancel)
You can store up to 1 GB of media (photos, videos, shared memories) on your site(s) as long as your membership is active. If your membership lapses, we will delete all media (photos, videos, shared memories, and sites) 30 days after your last successful payment. If you choose to cancel your membership, you will have access to the Memory Collect platform until the day your next membership payment was due to be billed. After you’ve cancelled your membership, all collected memories and images will be lost.

Expanded Memory Collect Accounts (5 GBs – 31+days until you cancel)
Beginning 9/12/22, you can store up to 5 GB of media (photos, videos, and shared memories) on your membership is active. If your membership lapses, we will delete all media (photos, videos, shared memories, and sites) 30 days after your last successful payment. If you choose to cancel your membership, you will have access to the Memory Collect platform until the day your next membership payment was due to be billed. After you’ve cancelled your membership, all collected memories and images will be lost.

Memory Collect provides 1 GB of complimentary space for up to 30 days. If your site goes over the allotted 1 GB, you may purchase an additional 4 GB for $5/mo. If you do not purchase additional space, Participants will no longer be able to contribute their messages or images.

Responses can be up to a maximum of 10,000 characters. You will receive a warning that you need to reduce the size of your note if you try to post a message that is too long.

Hosts have complete control over their website and can delete messages from a site by clicking the “DELETE STORY” button located in the upper right corner of each contribution. Please note this action cannot be undone. Participants can only edit/delete messages they’ve provided.

If you are having any technical difficulties or have further questions, please feel free to contact our support staff at support@memorycollect.com.

Please email us at support@memorycollect.com.