Memory Collect is an intuitive website, but if you have specific questions, please reference “Frequently Asked Questions” below. If you don’t find what you’re looking for, please email email@example.com.
What is a dedicated Memory Collect website?
A dedicated Memory Collect site provides a way to honor someone who 1) has passed away, 2) celebrating a significant life event, or 3) simply anyone you want to know how valued they are. Each memory site includes your chosen questions where participants can easily provide their personal experiences, thoughts, feelings regarding the honoree. Each site also allows the participant to upload their own pictures and videos.
Memories fade. People forget. Life goes on. But, with Memory Collect you can capture memories through our streamlined approach and consolidated platform to keep memories alive for years to come.
What do I need to get started?
Go ahead, add website builder to your resume because building a website has never been easier. You can even create your site on your phone! All you need is a person (or reason) to celebrate, at least one high-res photo (preferably horizontal), and a list of email addresses you will use to invite friends/family to participate.
How do I create an online memory site?
Creating a dedicated Memory Collect site is EASY. Simply follow three easy steps:
Click the orange switch next to each option to turn settings off/on. Retain, expand, or add multiple custom sites after 30 days for just $9/mo. Cancel anytime.
What should I do if I forgot my password?
If you have forgotten your password, go to Login page and click “Reset Password.” Enter the email address you used to sign up and we will email instructions to reset your password. If you do not remember the email address or still have problems, please contact us at firstname.lastname@example.org.
How much does it cost?
Memory Collect believes in celebrating people and “PAYING IT FORWARD” – as such, your first 30 days is a complimentary gift. After 30 days, you may continue to preserve your site for $9/month. If your financial situation impedes your ability to utilize Memory Collect, or you (or your honoree) is active military, you may provide a written request to email@example.com for possible continued complimentary funding from Memory Collect. If you choose to cancel your membership, you will have access to the Memory Collect platform until the day your next membership payment was due to be billed.
How do I cancel my membership?
You can cancel your Memory Collect membership at any time. If you would like to cancel your membership, please follow the steps below.
You will have access to the Memory Collect platform until the day your next membership payment was due to be billed. After you’ve cancelled your membership, all collected memories and images will be lost. If you cancel a membership that you started at a promotional price you will not be able to resubscribe at the discounted rate, should you decide to renew.
We’re sorry to see you leave Memory Collect. May your future hold many more precious memories.
What will happen after I cancel?
Between now and the day your next membership payment was due:
After your membership expires:
Is my memory site private?
Yes, we believe in privacy; however, you may choose to make your site available for public access or share it to social media sites.
Can I share my memory site on social media?
Yes. With Memory Collect, you can easily share your completed site on Facebook, Twitter, Instagram and LinkedIn. Simply click on the appropriate social media icon on the SHARE page. Or, copy/paste the unique website address via the SHARE screen and paste it into the medium of your choice. PLEASE NOTE: Do not use this feature to ask Participants to share their stories. Instead, please use the “INVITE” feature.
How can people view my site?
By creating your own Memory Collect site, you get to choose what the URL is. An example URL is “www.memorycollect.com/yournameofsite” where “yournameofsite” is whatever you choose it to be. Note: “www.memorycollect.com/” will always be precede your chosen site name.
How do I edit my website after I created it?
Login with your email address (username) and password. Go to “My Sites.” To edit your website content and template, click “Edit .” To edit your own response content, click “My Story .”
Do my Participants pay to leave their memories, messages, photos and videos?
No. There is no cost to friends or family to contribute to your site; however, they will need to set-up a login and password for their account.
Do friends and family (Participants) need to “sign-up” to leave a message?
How long does the my Memory Collect website stay posted online?
A Memory Collect website will remain active for 30 days after the initial sign-up unless you choose to keep it active beyond 30 days for $9/mo. The site will remain intact for as long as your membership is active.
Can the Host remove and/or edit a Participant’s post/response?
Yes and no. Hosts have complete control over their websites. Host can delete Participants’ messages; however, they are not allowed to edit them. If a Participant’s post needs to be revised, the Host must reach out to the Participant directly.
Can Participants upload photos and videos?
Yes, provided the Host has selected that as an option when they create the site. All photos will be visible in the Photo Gallery and Participants will be able to view them individually.
Is there a maximum size for photos and videos?
Yes. Each photo should be under 10 MB. Videos must be under 70 MB.
Why is the main image on my site cut off?
Our templates are designed to be used and viewed on multiple devices, and in some cases our algorithm may affect the way an image is cropped. To ensure your images are compatible with multiple devices, horizontal images that are 2500 pixels wide work best. Our main image placeholder is set to fill the browser width and any image smaller that that might get cut off or appear blurry.
What happens if I don’t have a landscape photo? Portrait photos will also work, but the visual style (such as drop shadow or torn edge) within the template will not be applied. It’s worth mentioning that portrait photos will not fill the entire width of the screen because doing so would push the rest of the content too far down on the screen and the Participants would have to scroll to see contributed stories.
Any image larger than 10 megabytes (MB) in size can dramatically impact your website speed. Smaller images (up to 2 megabytes in size) are better in most cases. If you’re running into file size issues, we recommend using Adobe’s free resizing tool to adjust sizing and/or file size. Additionally, you can always search Google for “free photo resizing tool” to access additional online resources. Or, use a tool already installed on your desktop computer (such as Photos on the PC) to quickly reduce images without a lengthy online search. Every system is differently, but the basic steps might include: Right click on image > Select “Open with Photos” > Click the “…” button located in the app’s top-right corner > Select “Resize” from the drop-down menu > Make sure to always click the box next to “Maintain Aspect Ratio” > Click “Save Resized Copy” > Preview results. If you’re still running into issues with the image height being cut off, you may want to manually crop the photo from top to bottom leaving the width in place. This will ensure the subject of your photo is contained within the center of the image and will likely result in better placement on the template.
What if my photo or video file size is too large?
Are there limits on who I can invite to participate on my website?
You can invite an unlimited number of Participants as long as they have a valid email address.
What if Participants are not receiving invitation emails from me?
So, your Participants are not receiving invitation emails sent via the INVITE screen? No worries! Let’s check a few things:
What if I see an offensive message or image on the website?
If you feel a message that has been posted is offensive, please contact the website Host. It is the responsibility of the Host to manage the website and users.
If the Host does not remove the offensive message or image, you can report it to the Memory Collect support staff at firstname.lastname@example.org.
What is your storage policy?
Our gift to you includes one complimentary month of hosting. That means for the first 30 days your memories are on us! After 30 days, you’ll be asked to purchase a membership to Memory Collect starting at just $9/mo. That’s a pretty economical gift if you ask us!
In order to protect your data and enhance our security, Memory Collect is introducing new photo storage policies.
Free Accounts (1 GB – first 30 days)
You can store up to 1 GB of media (photos, videos, and shared memories) on your site(s) for 30 days. If you do not retain or expand your membership within 30 days, we will delete all media (photos, videos, shared memories, and sites) older than 60 days on the first of each month.
Paid Accounts (1 GB – 31+ days until you cancel)
You can store up to 1 GB of media (photos, videos, shared memories) on your site(s) as long as your membership is active. If your membership lapses, we will delete all media (photos, videos, shared memories, and sites) 30 days after your last successful payment. If you choose to cancel your membership, you will have access to the Memory Collect platform until the day your next membership payment was due to be billed. After you’ve cancelled your membership, all collected memories and images will be lost.
Expanded Memory Collect Accounts (5 GBs – 31+days until you cancel)
Beginning 9/12/22, you can store up to 5 GB of media (photos, videos, and shared memories) on your membership is active. If your membership lapses, we will delete all media (photos, videos, shared memories, and sites) 30 days after your last successful payment. If you choose to cancel your membership, you will have access to the Memory Collect platform until the day your next membership payment was due to be billed. After you’ve cancelled your membership, all collected memories and images will be lost.
What happens if I go over the allotted 1GB of space?
Memory Collect provides 1 GB of complimentary space for up to 30 days. If your site goes over the allotted 1 GB, you may purchase an additional 4 GB for $5/mo. If you do not purchase additional space, Participants will no longer be able to contribute their messages or images.
Is the maximum length for a response?
Responses can be up to a maximum of 10,000 characters. You will receive a warning that you need to reduce the size of your note if you try to post a message that is too long.
How can I remove a message?
Hosts have complete control over their website and can delete messages from a site by clicking the “DELETE STORY” button located in the upper right corner of each contribution. Please note this action cannot be undone. Participants can only edit/delete messages they’ve provided.
Where should I go if I need more help or have additional questions?
If you are having any technical difficulties or have further questions, please feel free to contact our support staff at email@example.com.
How can I contact the Memory Collect Team?
Please email us at firstname.lastname@example.org.